How can we help?

Who’s Out is operated by Abby Hey Investments LLC. Contact: Tornike Minadze. Email: info@pinesystems.org.

Development release: the operator’s public contact address is still being finalised before public launch.

For account help, privacy requests, feedback or an appeal, email info@pinesystems.org.

Help us find the problem

Include the email address associated with your account, a brief description, and the relevant plan or place link. Do not send your password, verification links or unnecessary sensitive information.

If a content check stops your post

Read the message, edit the wording or choose a different photo or video, then try again. If checking is temporarily unavailable, keep your draft and retry later. To appeal a result, email info@pinesystems.org with your account email, the feature you used and the error message. You do not need to resend sensitive media unless the support team requests it.

Manage your account

Use Privacy & email settings to choose email updates, download your information or request account deletion. If you cannot sign in, use “Forgot your password?” from the login window, or contact us.

Find friends and nearby plans

Open someone’s profile to see their public hosted plans, including past and cancelled plans, or choose “Add friend” to send a request. They decide whether to accept; becoming friends does not join either of you to a plan. “Plans near me” uses your location only after you choose it and grant permission. Distances are approximate, and private plans and plans without a mapped meeting place are excluded. Clear the filter to return to Discover.

Make a spontaneous plan

Discover can suggest a short plan starting in about 15 minutes when members around the selected city are active and open to plans. To appear yourself, open “Open to plans”, choose your city and available time, and enable the separate active-visibility choice. It works only during that time while you use the website or app. Review the suggested activity, public meeting point, time and your own cover before publishing. Then choose “Review people to invite”, select members and send invitations yourself. Availability, online activity, safety checks and remaining places are checked again before sending. People can leave or become busy, and an invitation does not reserve their attendance. When nobody is available, you can still make a regular plan.

Choose who can see a plan

Choose Public or Private when creating or editing your plan. Public plans appear in Discover and on your profile. Private plans are visible to you, currently invited members and pending or approved participants. They stay out of public listings, nearby results and place counts. Both choices require a public meeting point.

Share a plan story

Hosts and confirmed participants can add a video of up to 10 seconds before a plan or until 24 hours after its scheduled end. Choose “Add story”, select the plan and a video, and trim a longer clip before posting. Public stories appear by person in the homepage row for 24 hours. New stories have a bright ring; watched stories have a muted ring and a check. Tap the author’s name in an open story to visit their profile. Open Plan memories to watch older clips. These videos stay available unless removed by their author, the host or an authorised moderator, or through account deletion. Tap the heart to like a story, the comment bubble to join the conversation, or Share to send a link to that exact story. You need a verified account and profile to like or comment. Comments stay with the story; use a comment’s menu to delete your own comment or report a concern. Private stories stay with the private plan, and sharing their link does not grant access.

Message someone directly

Open a member’s profile and choose “Request chat”. The recipient sees the request in Messages and can accept or decline. You can send messages only after they accept. Both members need verified accounts and profiles. Find these conversations alongside your plan groups in Messages. Accepted direct chats support text, photos, voice, videos and shared locations. Use a message’s menu to report it, or open the sender’s profile to block them.

Share a plan or invite friends

Open a published plan and choose “Share plan” to share or copy its unique link. Public plans can be viewed without signing in. A private plan’s link only works for members who already have access. Hosts and confirmed participants can choose “Invite friends”, select friends and send an in-app invitation. Recipients open it from their updates and accept to join immediately while the plan has space. Sending an invitation alone does not reserve a place or unlock group messages. Plan links pasted into a conversation are clickable and follow the same access rules.

Invite someone new

Choose “Invite someone to Who’s Out” from your account or your own profile, then share or copy the invitation link. It opens the homepage so your friend can explore plans before choosing to sign up or log in. They choose their own plans and friends after joining. Who’s Out does not send an invitation email or add a friend automatically.

A filter blocked something by mistake

Email info@pinesystems.org with your account and the review reference shown after the rejection. Authorised administrators can review retained submissions privately for up to 30 days. If approved, try submitting the same text or media again in the same place within seven days. Nothing is posted or sent automatically. If the reference could not be saved, tell support what you were trying to submit; do not send passwords or sign-in codes.

Report a safety concern

Report a profile, plan, listing, story, story comment or message from its menu so the review includes the relevant evidence. You can check your reports and blocked members in your account’s safety center. For an appeal, include the affected content and explain what you would like reviewed.

If someone is in immediate danger, contact local emergency services. Support and reports are not monitored continuously.